Red AGATA alpaca cable knit sweater Atelier Delphine

Prompt Shipping and Professional Packing

We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods exactly according to the specifications that we supply. Prior to shipping your items will be thoroughly inspected and secured. We deliver to thousands of customers every day in a variety of countries. This shows our commitment to become the biggest online retailer on earth. Warehouses and distribution centres can be located in Europe as well as the USA.

It is important to note that orders with multiple items are subject to a processing period that is based to the item.

Prior to shipment, we will examine thoroughly the items you've purchased. The majority of orders will be delivered within 48 hours. Expected delivery times are between 3 and 7 days.

Returns

The inventory is always changing and we cannot fully manage it due to the fact that several parties are involved, including our factory and warehouse. Stock levels can fluctuate at any given time. It is possible that your order will be out of stock once the order is placed.

Our policy lasts thirty days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.

To be eligible for a refund your item must be unused and in the same state that you received it in. The item must be in its original packaging.